WELCOME CENTER ASSISTANT - 06112025-68626

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TOURIST DEVELOPMENT, WELCOME CENTERS DIVISION, COCKE COUNTY

This is an on-site position at the Hartford Welcome Center in Cocke County.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one year of full-time public contact work; qualifying full-time experience may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: None.

Examination Method: Non-Competitive Selection for Career Service positions.

Overview

Summary: Under immediate supervision, performs welcome center public contact work of routine difficulty; and performs related work as required.

Distinguishing Features: This is the entry-working class in the Welcome Center sub-series. An employee in this class performs varied duties in the operation of welcome centers and provides informational services to tourists. This class differs from that of Welcome Center Manager in that an incumbent of the latter is responsible for supervising the operation of a welcome center and subordinate center staff.

Responsibilities

1. Greets tourists with maps, brochures, and information on Tennessee points of interest, routes, road conditions, and accommodations.
2. Maintains guest register and sends reports of the number of visitors to the central office.
3. Assists tourists in securing accommodations through the hotel/motel/campground reservation system; maintains record of calls and reservations made.
4. Keeps restrooms supplied and checks cleanliness and sanitation.
5. Maintains an ample supply of material to be distributed, and checks the inventory periodically.
6. Makes simple monthly reports of the visiting vehicle count per Street-O-Meter.
7. May attend travel shows to promote tourism by distributing maps, brochures, and information on Tennessee points of interest, routes, and accommodations.
8. May assume duties of Welcome Center Manager as needed.
9. May provide first aid treatment as necessary.